Need assistance right away? We're here to help! Please give us a moment to respond to your chat, as we're often busy popping and preparing orders. Don’t worry—we’ll see your message and reply as quickly as possible.

Got a question? We're here to assist! The best way to reach us is via this contact card. Since we're busy popping and preparing orders throughout the day, you'll often get a quicker response by using this contact card.

Back to Fundraising

About Us

City Pop Fundraising Customer Care

<p>We&apos;ve made a conscious decision to forgo a printed catalog. Instead, you can explore our entire product line on our website. We apologize for any inconvenience this may cause and appreciate your understanding and support in our commitment to sustainability.</p>

We've made a conscious decision to forgo a printed catalog. Instead, you can explore our entire product line on our website. We apologize for any inconvenience this may cause and appreciate your understanding and support in our commitment to sustaina

Can I get a catalog of your products?

General Questions

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes does your popcorn come in?

Where can I find nutritional and ingredient information?

Do you have Gluten-Free or Vegan Popcorn?

What is the shelf-life of your popcorn?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I place an order over the phone?

I can't checkout. Help!

How can I sign up for your newsletter to get all your great coupons and promotions?

How do I unsubscribe to your emails?

Who can fundraise with City Pop?

How long before I can start fundraising?

How are sales tracked?

How do fundraiser payments work?

Are the funds raised taxable?

When and how are orders shipped?

What products can my fundraiser sell?

Hosting a Fundraiser

🚨 I need to change my order/shipping address!

❓Where's my order?

Can I get a catalog of your products?Updated 20 days ago