How do fundraiser payments work?Updated 2 months ago

How Payouts Work

1. Your campaign closes automatically on its scheduled end date at 11:59 PM Eastern Time.
2. City Pop Fundraising receives an automatic notification that your campaign has closed.
3. Our team reviews your campaign summary and calculates the total payout amount.
4. We send payout instructions to the payment email address on file for your campaign.
5. You receive your funds via ACH (3–5 business days) or check (7–10 business days).

Setting Your Payment Email

Before your campaign closes, make sure you've added a payment email address in your dashboard. This is the email where City Pop will send your payout instructions.

To add or update your payment email:

1. Go to your dashboard and click "Payout" in the left sidebar
2. Under "Payment Details," enter your payment email address
3. Click "Save Email"

⚠️ Important

If no payment email is on file when your campaign closes, it may delay your payout.

Use an email address that your treasurer or financial administrator monitors regularly.