Need assistance right away? We're here to help! Please give us a moment to respond to your chat, as we're often busy popping and preparing orders. Don’t worry—we’ll see your message and reply as quickly as possible.

Got a question? We're here to assist! The best way to reach us is via this contact card. Since we're busy popping and preparing orders throughout the day, you'll often get a quicker response by using this contact card.

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About Us

City Pop Fundraising Customer Care

Get the support you need at City Pop! Our Customer Care page provides easy access to help with orders, shipping, and more. We're here to ensure your satisfaction every step of the way.

General Questions

Hosting a fundraiser? Get answers to your most common questions.

Hosting a Fundraiser

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping address.&#xA0;If your order has not shipped and you need to make a change, please&#xA0;<a href="https://citypop.gorgias.help/en-US/contact" style=" text-decoration: none;">contact us here&#xA0;</a>ASAP! Please include your order number, the intended delivery address, and use &#x201C;&#x1F6A8; URGENT: Order Update/Address Change&#x201D; in the subject line!

🚨 I need to change my order/shipping address!

To track your order, click here! All you need is the email address or telephone number used to place the order. We do our best to ship out all orders from our fulfillment center within 2 business days of receiving your order, unless otherwise instruc

To track your order, click&#xA0;<a href="https://citypop.gorgias.help/en-US/ssp/login">here</a>! All you need is the email address or telephone number used to place the order.We do our best to ship out all orders from our fulfillment center within 2 business days of receiving your order, unless otherwise instructed. If you chose a future ship date you&apos;ll find that date on your original order confirmation.You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for some reason you do not receive a tracking email, please send us a <a href="https://citypop.gorgias.help/en-US/contact" style=" text-decoration: none;">message</a> and we will forward you the information.