Need assistance right away? We're here to help! Please give us a moment to respond to your chat, as we're often busy popping and preparing orders. Don’t worry—we’ll see your message and reply as quickly as possible.

Got a question? We're here to assist! The best way to reach us is via this contact card. Since we're busy popping and preparing orders throughout the day, you'll often get a quicker response by using this contact card.

Back to Fundraising

About Us

City Pop Fundraising Customer Care

<p>With City Pop Fundraising, your fundraiser can offer all of our snacks and goodies to your supporters.</p>

With City Pop Fundraising, your fundraiser can offer all of our snacks and goodies to your supporters.

What products can my fundraiser sell?

Hosting a Fundraiser

Can I edit or add anything to my order?

Do you offer refunds or exchanges?

How can I update my shipping address for an order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

How do I return an edible item?

How do I track my order?

What is your shipping policy?

What is your cancellation policy?

What bag sizes does your popcorn come in?

Where can I find nutritional and ingredient information?

Do you have Gluten-Free or Vegan Popcorn?

What is the shelf-life of your popcorn?

Do you offer free samples?

Where are you located?

Can I ship to multiple addresses?

Do you ship to military addresses?

Do you offer gift cards?

Can I include a gift note with my order?

What happens after I place an order?

Can I get a catalog of your products?

Can I place an order over the phone?

I can't checkout. Help!

How can I sign up for your newsletter to get all your great coupons and promotions?

How do I unsubscribe to your emails?

General Questions

Who can fundraise with City Pop?

How long before I can start fundraising?

How are sales tracked?

How do fundraiser payments work?

Are the funds raised taxable?

When and how are orders shipped?

🚨 I need to change my order/shipping address!

❓Where's my order?

What products can my fundraiser sell?Updated 20 days ago